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· ● After deciding to move to
· ● At Our Company we offer you a total relocation package, including Service program, Home search, Tenancy Management, and Administration Consulting.
· ● Our service program is tailored to each client. This flexible program ensures an informative introduction about living in
· ● Our professional team ensures that our stuff have all the help and information you may need.
· OUR RELOCATION PACKAGE INCLUDES
· • Hotel reservation and airport pick-up.
· • Welcome package.
· • Guidance and recommendations about
· • Assistance with short-term accommodation as well as suitable property for a long-term lease or purchase.
· • Consultation about housing budget management.
· • Neighborhood tours including the large expatriate communities and schools.
· • School and kindergarten information with consultation and advice.
· • Latest news and professional analysis of the real-estate market.
· • Consultation about latest government real estate policy.
· • Introduction about social activities including clubs ,social organizations ,volunteer opportunities,sports teams ,religious groups and places of worship .
· • Introduction about places like banks,post offices ,airlines ,consulates and pharmacies.
· • Information about where to eat with an introduction to various Chinese and foreign dining options in the city.
· • Introduction to family healthcare including medical/dental clinics and hospitals .
· • Guidance about where to shop--shopping centers ,supermarkets ,delicatessens,bookstores,etc.
· • Introduction to public transport system-taxis,subways and buses.
· • Explanation of currency issues-exchange rates, information about notes and coins,place for exchanging money, bank deposit regulations .
· • offer maid service and assistance as well as information about holiday resorts.
· PRE-MOVE ORIENTATION
· • Pre-move questionnaires (Orientation & Home Search) completed by a client allow us to develop an individualized assessment of each clients relocation needs before arrival.
· • Orientation materials and targeted property information are sent to our clients before arrival.
· • Our website is updated to provide clients with general
· FREE HOME SEARCH
· • Pre-move questionnaire provided for a client to identify their specific housing needs
· • Deliver a substantive and detailed report with recommendations that respond specifically to the clients particular housing needs
· • Prepare a list of qualified properties with a visiting schedule according to client’s requirements
· • Accompany client for property viewing and introduction
· • Assist client to prepare a shortlist of property options
· • Negotiation of the best terms of lease or purchase
· • Arrange for legal consultation. Provide reports to expatriates HR department on the progress made in a search
· MOVE-IN SERVICE
· • For long distance relocations, introduction to a professional local relocation company.
· • Introduction to international relocation companies offering special discount to our clients.
· • Assistance to arrange property and furniture packing/delivery according to contract .
· • Final property status check with all necessary follow-up service before move-in date.
· • Accompany the client for move-in formalities with property management officer.
· • Check furniture and appliances and sign the furniture and appliance list .
· • Inspection for any defects (scratches and cracks on furniture, appliances and walls).
· • Hand over the keys to the client. Remind the client to sign the key handing list.
· • Check water, electricity, and gas meters and sign the meter records.
· • Hand over remote controls, appliance manuals and arrange for car parking.
· SHORT TERM LEASING
· • Introduction to short-term leasing options.
· • find the best match with the clients requirements.
· • Ensure that short-term accommodation is within budget and meets the clients requirements.
· • Negotiate the most possible terms.
· AFTER SALES SERVICES
· • Follow-up call confirming clients’ satisfaction within 7 days after move-in.
· • Promptly respond to any special requirements of our clients with efficient quality service.
· • Mediation between client and landlord.
· • Services related to lease renewal.
· • Ensure the refund of security deposits.
· • Maintain a computerized corporate contract and management chart(including tenant and landlord information , rent, payment date, lease term, deposit status, renewal status)
· • Update “client’s track list”monthly, tracking when new clients arrive in
· • Solicit feed back from clients in order to make improvements in our services.
· TENANCY MANAGEMENT(for corporate clients)
· • Notify the tenant's company prior to date of rental payment
· • Issue rental tax receipts on behalf of the landlord
· • Pay utility bills on behalf of the tenant
· • Collect rental payments on behalf of the landlord if the tenant's company so prefer
· • Our after service department will make sure that any problems the tenant meets in the leased
· • Property will be taken care on in a timely manner
· • Ensure prompt repayment of deposit on termination of lease.
